Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 617-522-4444 or make an appointment online!
Morrison auto shop has been a wonderful place to take my car. They let you know what needs to be done in a clear manner. I trust them.
Catherine McCarthy, 09/16/2021
Morrison's gives a thorough and patient consultation every time! I was referred here at the beginning of 2021 from a local facebook group and the service is unmatched! Eduardo and Rob are just so patient and, unlike a lot of other places-- they aren't condescending or make you feel obligated, and they explain and prioritize any potential fixes that need to be done. Every time I go in, I see them giving the same attentiveness to everyone. I'm the furthest from a car expert and I know I can trust them!!
Liz Eiseman, 09/02/2021
(Translated by Google) Top service! (Original) Top service!
Michele Lepietre, 08/23/2021