Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 617-522-4444 or make an appointment online!
Morrison's is honestly the best shop I've ever worked with. They're professional, courteous, do great work, and go out of their way to inform the customer of every repair they're making and are happy to explain the reason why. I always leave the shop confident in my vehicle and their team as well as feeling more informed about my vehicle in general. This is my third year of going exclusively to Morrison's for all my vehicles and I have never had any problem with their service. Save yourself the time and worries of shopping around - just go to Morrison's. They'll take care of you and your vehicle with excellent service.
Will Holets, 07/24/2021
These guys couldn?t be nicer! I went in for a check maintenance light, and they found a lot of additional work that was needed, but walked me through it and made it clear they weren?t just trying to rack up the prices! They even offered to speak with my dad (the cars previous owner) to make sure we all felt good about the suggested improvements. I recommend them to everyone I know in JP that has a car!
Olivia Treuber, 07/06/2021
Impressed at how friendly everyone was including all the phone calls and the poor mechanic who had to take a ride with me during rush hour to hear the sound I came in to fix. Thank you! Prices seemed average for the repairs I received. I will not hesitate to come back.