INSURANCE QUESTIONS

INSURANCE QUESTIONS


Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 617-522-4444 or make an appointment online!


Reviews

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Morrison's is a rare combination of highly skilled professional service and warm personal attention. They know my name. They honor their estimates of time as well as cost. They are a small, independent business where every employee seems to take pride in doing an excellent job.

, 01/06/2022

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Great service; you can tell they're not trying to nickel and dime ya.

, 12/29/2021

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This is a very professionally run shop. The customer service area is the cleanest I have ever seen for an auto repair shop. The service reps are courteous, the work is done well & the communication is great. I am very pleased with Morrison's & will continue to use them.

, 12/02/2021

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