MORRISON'S AUTO-RITE INC

617-522-4444 | 475 Centre St

CODE OF ETHICS

CODE OF ETHICS, Jamaica Plain, MA

To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.

Testimonials

Mike and his team performed brake work and a tune-up on my car. He was incredibly communicative and took time to call me with updates and explanations. He comped my oil change and performed small body work on my fender for no cost. Great service from great people, and would recommend to anyone!

Elisabeth McGovern, 04/08/2021
Everyone was so kind and helpful! Would 100% recommend!

Maggie Hillman, 04/01/2021
My experience with Morrison's was great. Multiple friends recommended it to me and I was not disappointed. They fixed both problems with my car and didn't make me feel pressured to spend money where I didn't want to. I also appreciate the after hours pickup.

Joshua Buckner, 03/04/2021
Supporting quality work by my local car service and repair business!

Ros Everdell, 03/04/2021
I am a fairly recent customer at. Morrison's after having my car serviced by the same mechanic for more than 30 years. When that business closed, HE recommended Morrison's. No disappointment. Able to schedule appointments online; no long delays. Service managers are knowledgeable, courteous, professional. When you arrive for your scheduled appointment, the paperwork is all set up so drop-off is quick and easy. If issues arise, they call promptly and discuss your options, always looking to reduce your costs. They call when your car is ready for pick up. They have six service bays so there are no long delays.

Doug McDonald, 02/28/2021
My experience at Morrison's exceeded expectations. They got me in within a few days of my call and had my car on the rack right after I dropped it off. They were all polite and went out of there way to be helpful; the owner called me twice to deliberate over a couple tire choices while I mulled it over with my wife. The prices were very reasonable and I they walked me through all of their decisions for the repair. They also made an effort to avoid any unnecessary costs or replacements. Super impressed and would definitely recommend them.

Wesley Sanders, 02/25/2021